Return
If you have ordered a product incorrectly or if you want to return it for another reason, that’s possible. You can return goods within 30 days after delivery. Zandri even offers free returns within the Netherlands.
How do I return a product?
If you have ordered a product incorrectly or if you want to return it for another reason, that’s possible. You can return goods within 30 days after delivery. Zandri even offers free returns within the Netherlands.
1. You go to the website https://www.returnform.com/zandri. You enter the requested data there to call up your order. Select the product you want to return and answer the questions that are asked.
2. After you have completed all the steps, the return has been registered with Zandri. In many cases you will immediately receive a return label and a return form. In certain cases, the application will be assessed first and you will receive a response within 4 hours (on working days / office hours). As soon as your return request has been approved, you will be notified by email and you can create the return label. A return form is created as well. You can print them both.
3. Now you can pack the product. Take a box of your choice. Always use an outer box so that the original product packaging cannot be damaged. Please do not stick tape on the original product packaging. Pack the product(s) well so that it cannot be damaged in transit.
4. Stick the return label on the box, fill in the return form and put it in the box.
You then take the package to a service point of the parcel service you selected. As soon as the return shipment has arrived at us, it will be processed within 2 working days.
Frequently asked questions
We guarantee that you will get your money back for all returned items, provided that the items are returned in good condition (unassembled). If the product does not meet your requirements, you can return the item with all accessories supplied, in its original condition and in its original packaging. You have 30 days to do this. If an item is damaged or has signs of use/assembly, a return will not be accepted and no refund of the (full) purchase value will follow. The further processing is determined in consultation with the customer (in principle, the article remains the property of the customer). Make sure you pack the item well for the return shipment; Zandri is not responsible for the delivery of the return shipment or any transport damage. If you want to be covered in the event that your package is lost and is not delivered to us, choose an insured shipment with a carrier of your choice. The costs of this are for your own account. Registering the return remains required, even if you send the package without a return label from Zandri.
Don't you have a printer? Include the packing slip or a note with your contact details and order number in the box. You can have the barcode of the return label scanned at the service point of the parcel service. They will print the return label for you.
This differs per country. We use the services of Returnless.
Returnless works with all major parcel carriers in Europe.
How can I return an item? You can return a product by using the Returnless return service.
The return shipment must first be registered. To do this, go to https://www.returnform.com/zandri
At the top of this page you will find a more detailed explanation of the return process.
Would you rather have the return shipment insured? Then choose insured shipping.
You then pay for the shipping costs yourself and of course you use a parcel service of your choice. In that case, the return address is:
Zandri B.V. attn. return department
De Ren 15 6562JJ Groesbeek
The Netherlands
Pay attention! In the event that you opt for an insured shipment of your choice, you must still register the return on the Returnless website https://www.returnform.com/zandri
Go to the website https://www.retournen.nl/zandri You can register the damaged product for return. Photos of the damage will be requested. As soon as you have completed the registration, you will receive a response and a suitable solution within 4 hours on business days (office hours).
Go to the website https://www.returnform.com/zandri You can register the product for return. Photos of the product will be requested. As soon as you have completed the registration, you will receive a response and a suitable solution within 4 hours on business days (office hours).
This differs per country. In the Netherlands it is free if you choose PostNL as the parcel carrier.
Yes, a return must always be registered on the website https://www.returnform.com/zandri
If the return request has been approved, you can use a carrier of your choice
and you don't have to use the return label. For example, if you choose to send the package insured.
Yes, you are at all times responsible for the return shipment. Zandri will not reimburse the contents of the package if it is lost or damaged in transit. If you want 100% certainty, you can opt for an insured shipment via another carrier of your choice. In that case, you pay for the return of a package yourself. You must anyway first register the return shipment at https://www.returnform.com/zandri
You can register your order, or part of it, for return within 30 days of the date of receipt. Products registered after 30 days are not eligible for return. No exceptions are made to this.
Yes, you will be kept informed by email throughout the return process.
You can also see the status of your return on the Returnless portal.
Your return will be processed within two business days of receipt.
As soon as your return has been processed and the products have been accepted, a credit note will be made. It will then take another 2-3 business days for the amount to reach your account.
No, exchange is not possible. We will refund the paid amount to your account. You can order the desired product yourself.
Yes, you can drop off a return package at our pick-up location in Groesbeek. But this is only possible if the return has been registered via Returnless https://www.returnform.com/zandri
As soon as you receive the approval to return it, you can drop it off at the collection desk.
However, the return is not handled on site. The employee who accepts the package ensures that it ends up at the returns department. Do not forget to put a completed return form in the box.
No this is not possible. The exchange of products is not possible anyway.
You can however return a product (in a box with a return form) after you have registered the return on https://www.returnform.com/zandri. If you order the desired product yourself on the webshop and choose "pick up in Groesbeek", you can combine the return and pick-up.