Privacy
In connection with privacy legislation, we would like to indicate which grounds we have to use your data. We need information from you because of the contractual agreements between you and Zandri BV, such as your purchase of a product or your right to warranty. This applies to:
- Order & pre-order
- Delivery
- Return & repair
- Trade-in & second chance
- Contact with our customer service
- Zandri B2B
In addition, we can use your data in the case of 'legitimate interest'. This means that we want to provide all our customers with the most optimal, personal service. This applies to:
- Reviews & customer satisfaction survey
- Contact with our customer service
- Visit the Zandri website
- Zandri customer account
- Newsletter & email
- Personal advice
- Deals
- Social media
We may also have a legal obligation to use your data, for example where we suspect fraud. And sometimes you have given us permission to use your data, such as when you sign up for the newsletter. Of course we all keep track of this.
Who do we share your data with::
We only pass on your data to other parties if this is really necessary for our services. This concerns these parties: delivery partners, suppliers or repairers, product support, payment partners, IT service providers and parties that collect our reviews. After all, our delivery partner must deliver your order to the correct address. Parties such as data management platforms, media and advertising agencies and research agencies come into the picture as soon as we want to give you personal advice or show you targeted advertisements, for example based on your interest in certain products. In addition, in suspicious situations we are obliged to share customer data with government authorities.
The parties that receive access to your data from us may only use it to provide you with a service on behalf of Zandri.nl. Unless they are responsible for obtaining and protecting your data. Some cookie developers have access to the data that cookies collect on our website. You can read more about this in our cookie statement and the privacy policy of these parties (e.g. google). We never sell your data to third parties
How long do we keep your personal data:
The retention periods that we use depend on the statutory retention periods. Your order details including name and address are available up to 7 years after the last order.
View data:
If you wish to inspect your total personal data processing and/or wish to change, delete and/or forward data that you cannot adjust in your account, you can contact our customer service.
Security of your data:
Zandri makes every effort to optimally protect your personal data against unauthorized use. We do this on the basis of physical, administrative, organizational and technical measures. For example: only authorized persons have access to the data. If, and insofar as data is provided to data processors who provide services or carry out assignments on its behalf, Zandri.nl has agreed with them by means of an agreement that they also optimally protect the personal data.
Questions, comments, complaints:
If you have any questions, comments and/or complaints about the protection of your personal data by Zandri.nl, please contact our customer service.